Refund policy

Last updated: September 19, 2026

Thank you for shopping with ReLyve. We want you to be happy with your purchase. If something isn't right, this policy explains how returns and refunds work.

30-day returns

You have 30 days from the date your order is delivered to request a return.

Eligibility

To be eligible for a return, the item must be unused, in its original condition and packaging, and include everything that came in the box. Your order number is required as proof of purchase.

How to start a return

Email us at relyve.support@gmail.com within 30 days of delivery with your order number and the reason for the return.
We'll reply within 2 business days with return instructions and the return address.
Ship the item back as instructed. Please don't send anything back before you hear from us: returns sent without prior approval may not be processed.

Return shipping

Return shipping costs are the customer's responsibility, except when the item arrived damaged, defective or incorrect (see below). We recommend a trackable shipping service, as we can't be responsible for returns that are lost in transit.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or isn't what you ordered, email us within 14 days of delivery with your order number and a few photos. We'll send a replacement or issue a full refund, your choice, and we'll cover the return shipping if a return is needed.

Refunds

Once we receive and inspect your return, we'll email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days (your bank or card issuer may need additional time to post it).