Shipping policy

Last updated: September 19, 2026

This policy explains how ReLyve ships your order and what to expect after you check out.

Where we ship

We currently ship to addresses in Canada.

Shipping cost

Standard shipping is free on all orders.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). You'll receive an email when your order ships, including tracking information when it is available.

Delivery time

Once your order has shipped, delivery typically takes 7 to 15 business days. These are estimates, not guarantees: delays can happen because of the carrier, customs, weather or holidays.

Address accuracy

Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address that was entered by the customer. If you need to correct an address, email us right away and we'll do our best to update it before your order ships.

Multiple shipments

Items in the same order may occasionally ship separately or arrive on different days.

Lost, delayed or damaged orders

If your package hasn't arrived within 30 days of your order date, or if it arrives damaged, email us at relyve.support@gmail.com with your order number. We'll look into it and make it right with a replacement or a refund.